Service Request Module

Ticketing for the masses

Give your customers a quality support by using a simple yet powerful service request module. With multi-channel call creation, you can capture all requests an leave no on unsatisfied.

Features

Record service calls
- Multi-channel call creation (portal, manual, email, website)
- Multi-level categorization
  - Status
  - Priority
  - Chargeable or not
  - Location
  - Type
- Call attachments
- Assign the call to one or more agents
- Call lifecycle
- Call comments history between agent and client
Different type of services (requires CRM module)
- Pre-paid
- Ad-hoc
- Retention (hours of support are subtracted from the total number of hours purchased)
Management dashboard and reports